I’m not a client service specialist. I’m a consultant.
That’s right. We’re a consultancy. And consulting is the type of work that clients pay us to do for them. We don’t do that kind of work here. The people who we do do that, they do it because they like it, but we’re not paid to do that.
But we are paid on a monthly salary basis to do the work for clients (which we do here). This is a common industry practice. Consulting companies are paid per hour worked. The consultant is paid on a per-hour basis (sometimes hourly). He or she is paid on a per-hour basis regardless of what time it is (usually the last hour of the work). This gives them a small profit margin. And they know this.
The work that we do here for our clients is a small piece of our overall services, but it is still work. The client is paying us per hour and we are paid per hour. We get paid a flat fee per hour regardless of how much time we spend on a particular project. This is a common industry practice.
I really can’t say enough about how much I appreciate it. The amount of money that we get paid for our help is a small amount when you compare it to the amount of time we spend doing it, but it is far out of my league on just how much I appreciate working with clients. One client in particular called me a couple weeks ago to ask me if I knew of anyone who could help them with a project.
I remember sitting in the office one day and saying, “This is a huge problem. You should all be so scared of it, but we’re not. Instead, we’re going to be as happy as the person who is really scared of it.” It’s funny how we can be happy about something and then say the same thing about it six months later. That’s because we’re not scared of it as much as we are of not knowing what to do with it.
People are probably terrified of this problem because they don’t know how to deal with it. I say that because I once got a new client who was completely resistant to my services. He wanted only what was best for him, and I had to try and convince him that the best path to success was to hire me. I’m not saying that I hate clients. I mean, I’ve hired people that I didn’t like.
The truth is, a lot of businesses use a lot of staff for their client service. This is a good reason to hire staff. If you can find people who do things your way, they will do it. This is especially true for a business that requires constant attention. In a way, this is a good reason to hire staff. It is very hard to say goodbye to a valued customer if you dont even know what your doing.
This is the problem with hiring staff. People hire staff from the corporate world just because they have to. I’m not saying that everyone’s an employee. I’m saying that the corporate world is a bad place to work and you can’t really hire them. Your business will have people that just want to “do their job.” This is why you should hire people that are not only talented, but also have some kind of personality.
The good news is that even though your hiring staff should be of a non-corporate background, you can still get a great salary. And they can still have a great time.